FAQ – logiHUB. Your Questions About E-Commerce & Fulfillment Answered

FAQ

Your questions. Our answers.

1. Getting Started

What is logiHUB?

logiHUB is the smart fulfillment solution for your e-commerce business. We take care of storage, shipping, and returns so you can focus on selling.

Which industries and assortments does logiHUB support?

We work with online retailers and brands across various sectors – from electronics to lifestyle and home & living. Our focus is on the European market.

Which sales channels does logiHUB support?

We handle both B2C and B2B setups as well as a mixture of both. You can ship directly to end customers or to retailers – whatever fits your business model best.

Do you also support online marketplaces like Amazon or Kaufland?

Absolutely. We fulfill orders for all major marketplaces – nationally and across Europe. And we comply with the required SLAs of course.

How do I get started with logiHUB?

Easy. Send us a request via our contact form, and we’ll get to know your business. Together we plan your onboarding, covering all operational, technical and legal aspects. After the go-live, our team supports you during the hypercare phase and beyond.

How long does the onboarding take?

That depends on your systems and setup. With standard integrations (like Shopify or WooCommerce), you can often go live within a few days. You’ll receive a detailed timeline from us during the onboarding.

What happens after go-live?

We stay by your side: monitoring processes, providing feedback and helping you continuously improve your e-commerce operations.

2. Storage & Inventory

How are my products stored?

Depending on product size, we use shelf storage, pallet racks or block storage. Storage fees are calculated daily based on the actual space your products occupy.

How do I know if my stock has been fully received?

You can see all inbound deliveries in real time in our merchant portal, including over- or underdeliveries.

How can I check my current inventory?

You can view your stock anytime in our merchant portal. Plus, you’ll receive daily Excel reports.

How long does inbound processing take?

Typically, your goods are booked and available within 48 hours after arrival.

What do I need to consider for deliveries to your warehouse?

All details are outlined in our inbound guidelines, which you’ll receive during the onboarding. If you have questions, our team is happy to help.

What packaging types can I use for deliveries to your warehouse?

You can deliver goods in containers, on pallets or in parcels – whatever fits your logistics setup best.

3. Shipping

Which shipping options does logiHUB offer?

We work with multiple carriers such as DHL and GLS – for both national and international shipping. You can choose the setup that suits your products best.

Do you offer multi-carrier services?

Yes! You can use different carriers for specific countries or shipping methods. Together we’ll design a multi-carrier concept that fits your needs.

Can I use my own carrier contract?

Of course! If you already have a carrier contract with your own rates, we can take care of the management for you.

What is the cut-off time?

That depends on the location and carrier. Just reach out to us, and we’ll provide you with exact cut-off times.

How long does delivery take?

Within Germany, usually 1-2 business days. EU delivery times depend on the carrier and destination.

Which countries does logiHUB ship to?

We ship across Germany and throughout the EU. Additional destinations are available upon request.

How is my stock packaged for shipping?

We use eco-friendly, neutral standard boxes and filling materials. On request, we can also use your own or branded packaging.

Can I include marketing inserts?

Absolutely! We can add flyers, goodies or other inserts to your parcels.

What happens if a parcel gets lost or damaged?

We handle the entire claims process for you and take care of the communication with the carrier.

Does logiHUB offer same-day fulfillment?

Yes. All orders received before the cut-off time are shipped out the same day.

4. Returns

How does the returns process work?

When a return arrives, we inspect it for quantity and quality. Each item is classified.

How are returned goods classified?

  • Sellable: Perfect condition, ready for resale,
  • Non-sellable: Damaged, return or disposal possible.

What refurbishment services do you offer?

We clean, inspect and prepare returned goods as standard (e.g. removing dust or labels). Custom refurbishment processes are available on request.

Do you record return reasons?

Yes, we track all return reasons. You can view and analyze them in our merchant portal.

5. Integrations & Interfaces

Can I connect my webshop?

Yes! We offer integrations for major e-commerce platforms like Shopify, WooCommerce, Shopware and Plentymarkets. You’ll find an overview on our website under Integrations.

Do you support ERP or multichannel systems?

Yes, including Billbee, Xentral and others. You’ll find an overview on our website under Integrations.

My system isn’t listed – can I still connect it?

No problem. Thanks to our open API, almost any system can be integrated.

Where can I find your API documentation?

Just contact us and we’ll provide all the technical details.

Can I send orders from my webshop to logiHUB automatically?

Yes! Orders are transmitted automatically via our integrations. You can also import orders manually through our merchant portal if needed.

How does the testing work?

You can use our sandbox environment to test your setup and API calls before going live.

6. Pricing & Contracts

What costs should I expect?

Your costs depend on fulfillment, shipping and any optional services. You only pay for what you actually use.

Is there a minimum order volume?

No, you can start with your very first parcel.

Are there any monthly fixed fees?

Depending on your volume and integration setup, a small base fee may apply. We’ll provide a tailored offer for you.

How is billing handled?

Transparent and simple: you’ll receive detailed reports with all services and costs.

7. Sustainability

How sustainable is logiHUB?

Sustainability is a key part of our operations – from eco-friendly packaging to energy-efficient logistics.

Can I use my own sustainable packaging?

Of course! If you already use eco-friendly materials, we’ll integrate them into our processes.

How do you handle returns and waste?

We sort, recycle and minimize waste wherever possible. C-graded goods are only disposed of with your consent.

8. Contact

How can I reach you?

You can contact us anytime via our contact form or by e-mail at info@logi-hub.de. Our team will get back to you as soon as possible.

Where can I find important documents?

You’ll receive all relevant documents (like inbound guidelines, packaging specifications and technical information) during the onboarding or on request.

Didn’t find the answer you were looking for?

No worries – just send an e-mail to info@logi-hub.de, and we’ll be happy to help!

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